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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Frank Arellano

April 6, 2024

5  out of  5 rating by Frank Arellano
"Great professional Staff, specially Miss Deborah, absolutely went beyond my expectations with the service provided, nothing else to say than thanks so much for your great and worthy support miss Debby"
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allison kaplan

March 2, 2024

5  out of  5 rating by allison kaplan
"Debbie always provides excellent customer service. She thoroughly answers questions and responds quickly. I highly recommend her for all your insurance needs."
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Kym M

February 19, 2024

5  out of  5 rating by Kym M
"Carey is expectional! He is very professional, knowledgeable and truly cares about providing phenomenal customer service! So glad I found him as a new customer!"
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Hike Haroutunian

February 14, 2024

1  out of  5 rating by Hike Haroutunian
"Scammers!! Debbie at this office gave me a quote and I signed up with state farm. When I was signing up I was asked if I would like to participate in a "drive and save" program to which I respectfully said NO to since I felt it was an invasion of privacy. I get an email from State farm to sign up for the tracking service and the very next day I get gps trackers in my mailbox, I call her 3 times and she is unavailable, I email her twice and nothing!! Finally after 3 emails she responded by sending me my "new policy" which is $387 more than what she quoted me. Not only is this extremely unprofessional, but this is illegal and "bait and switch" tactics. Stay far away!!!"
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February 13, 2024

5  out of  5 rating by Shirley
"Carey Goodman has been my "go-to" agent for many years. I call him all the time. He goes above and beyond to help me with my insurance needs. He's very patient, kind, professional, and, most importantly, knowledgeable. Carey is not only transparent, but he explains things in a way that's easy to understand so that you can make the best decision based on your needs. My family and I truly appreciate him."
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Justine DeCarlo

December 7, 2023

1  out of  5 rating by Justine DeCarlo
"After my father passed we were trying to tidy up my mom’s finances and move everything over to her name. In retitling the car and readjusting insurance, we realized that the policies were not in order. Cars that we had sold years before were still under the policy and cars we had were not. After adjusting everything and finally understanding what the policy looked like, we thought everything was paid for given the website shows premium as paid but it wasn’t. Rather than notifying us of the non payment, they sent notice to my deceased father after being notified of his passing and while in communication with us over what policies were active so we never knew that coverage had lapsed. Looking for new insurance, we’ve been denied from every agency because of how State Farm reported a few accidents that made it seem like my mom was at fault for 3 of 5 accidents even though she was found not at fault and was driving in only 1 accident. Ultimately, we had to call the main State Farm offices to try to clear this up and in the meantime my mom is unable to drive. This has been incredibly frustrating for our family in an already difficult time and we’ve been met with not an ounce of support from this agency. They’re poor communication is rivaled only by the complete lack of organization. I wouldn’t recommend this insurance group to my worst enemy."
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Ed French

September 23, 2023

5  out of  5 rating by Ed French
"After searching through most of the major insurers I found Ted Hess’ State Farm agency. After requesting a quote online they immediately reached out in person. Debbie was responsive and extremely helpful. She made my switch easy and helped me choose the right coverage for me. And the rates were the best out there!"
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Kevin Haggerty

September 7, 2023

5  out of  5 rating by Kevin Haggerty
"I have been a customer of Ted Hess agency for over 20 years. I have always had very positive dealings with the office, however one individual stands out. Deborah Staydenmayer-Adams has consistently provided outstanding customer service to me. She is very patient, kind and most of all very very knowledgeable and professional. Deborah is truly an asset to Ted Hess agency and State Farm."
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Edward Antonelli

September 3, 2023

5  out of  5 rating by Edward Antonelli
"We have been customers of Ted Hess for over 20 years, and they have always provided excellent service. This year Citizens sent me a cancellation notice for nonpayment of premium. Deborah Adams researched the issue with them, and with a lot of work managed to get the policy reinstated for the original renewal price. Thank you, Deborah, and everyone at Ted Hess Agency!"
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Mary Foreman

August 28, 2023

5  out of  5 rating by Mary Foreman
"We have been a customer for more than 25 years. Most of that time, Deborah Adams has serviced our account. She has always come through for us regardless of the issue! We continue to call Ted Hess Agency our State Farm representative even though we moved 200 miles away."
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Jimmy Andruszkewicz

May 29, 2023

5  out of  5 rating by Jimmy Andruszkewicz
"When we were residents of of Ft. Lauderdale a few years ago, we found the team working at Ted Hess’ Agency is the best we have encountered in the insurance industry. Deborah Adams was particularly good at going the extra mile to guarantee we got the best coverage at the best price. Business required us to move up north in 2020. Recently we relocated back to Central Florida and began insurance shopping once again. We reached out to Deborah and found she was still at the top of her game - ready to help at a moment’s notice. She once again went above and beyond by asking questions we hadn’t thought of to be sure we had the best coverage for our situation. We sense the motto at this agency is to never tell the customer “no”, but always find a way to come up with appropriate coverage with great customer service!"
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Fernando A.

May 28, 2023

5  out of  5 rating by Fernando A.
"Great locally based business. Very helpful and professional. I dealt with Carey who helped me save a lot."
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Ray Price

May 9, 2023

5  out of  5 rating by Ray Price
"great place for insurance I wouldn't go anywhere else the service is fantastic I've been a loyal customer for over 30 years as well as my family thank you all for being so great."
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February 9, 2023

5  out of  5 rating by GEO SCRIPTURES
"My name is Yovani Rodriguez. I am insured by Ted Hess-State Farm Insurance. I would like to personally thank them for their great customer service and support. Especially Deborah S. Adams for going above and beyond. She is greatly needed and appreciated.Thank you 🙏"
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Dawn Preuss

February 2, 2023

5  out of  5 rating by Dawn Preuss
"Everyone at Ted’s Hess insurance gives you prompt and personal attention. The long-time employees are very good at what they do. I have come to trust their advice."
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Dave Butterfield

January 23, 2023

5  out of  5 rating by Dave Butterfield
"Ted Hess is the best insurance agency I've ever dealt with, so professional and knowledgeable. Carol at the front desk is a delight and such an asset to their business."
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Michael Cavazos

December 7, 2022

5  out of  5 rating by Michael Cavazos
"I’ve had Ted Hess as my insurance agent for over a decade. Deborah Adams has successfully helped out time and again over the past few years. I highly recommend Ted Hess State Farm agency! 👍🏼"
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Mark Roberts

November 12, 2022

5  out of  5 rating by Mark Roberts
"Carey provided me “exceptional same-day service” to as new customer. Bundled my multiple vehicles and provided me substantial savings over the other major auto insurance competitors. You know, the ones with huge advertising budgets with seemingly a new commercial every time you turn on the TV!!!! Keep up the good work Ted. Great customer experience!"
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Michael Mazzurco

November 1, 2022

5  out of  5 rating by Michael Mazzurco
"I have been with Ted Hess for over 25 years and will continue to stay no matter how hard other companies solicit me to switch because of the service I receive anytime I’m in need. Carey Goodman is outstanding. Whether it's a quote for insurance, an insurance claim, or just basic information, Carey responds immediately and always takes the time to guide me in the direction of what works best for me."
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October 25, 2022

5  out of  5 rating by elviraaedodago
"I have had the pleasure of working with Carey and Carol of State Farm Ted Hess Agency, through the process of coverage for the fleet of vehicles of my professional work over the last 3 years. Carey and Carol are simply the most professional, prompt and courteous insurance agents/administrators I have ever dealt with. I am delighted to share my experience and recommendation!"
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Brooke Lochrie

October 25, 2022

5  out of  5 rating by Brooke Lochrie
"Several years ago my windstorm premium skyrocketed in price. I sat down with Deborah Adams with Ted Hess and she sent out requests with several companies. We found a new company that was substantially less money. Then over the next few years this premium has also increased substantially. I did some improvements to my house and had a home inspector complete a mitigation form. I sent it to Deborah and she forwarded it to the carrier right away. She continued to follow up with the insurance company and helped me secure a savings of $12,000.00. She did an amazing job - available to answer calls and questions. She is extremely knowledgeable. I would highly recommend her."
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Nadine Rydzanick

October 9, 2022

5  out of  5 rating by Nadine Rydzanick
"I can’t say enough good things about Carey Goodman at Ted Hess State Farm office. He is always willing to help me out and always goes above and beyond!! Thanks Carey!!"
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Sher Filliater

October 3, 2022

5  out of  5 rating by Sher Filliater
"I have been @ State Farm for almost 8 years. My agent Debbie @ Ted Hess is The Best. She goes beyond to make you feel Amazing! Don’t go Anywhere Else’!! Call Debbie NOW!!!!"
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Hard Knocks

September 27, 2022

5  out of  5 rating by Hard Knocks
"Always solutions never problems with agent Carey Goodman at Ted Hess office. He makes insurance easy!"
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cynthia kenan

August 2, 2022

5  out of  5 rating by cynthia kenan
"I have used State Farm for years and cannot rave enough about their stellar customer service. Deborah has gone above and beyond to promptly assist me! They are highly efficient and pay their claims right away, unlike other insurance companies I’ve used in the past that that take forever just to get someone on the phone! I highly recommend them!"