State Farm® Insurance Agent Ted Hess

"Amazing customer service! The team was super helpful and made the process smooth and easy. Mark help us!! He took the time to find me the best quote possible, saving me money while ensuring I had great coverage. Highly recommend!"

"Mr. Mark Wetherbee is the excellent agent I ever met. I am coming from Hong Kong and living in Florida over 30 years. Mr. Mark is very serious about his job. He has knowledge and sincere to everyone. He explains to me the auto policy very detail and he answers my questions patient. One thing I would like stress that he treats me very nice no matter I ask him so many questions. Honestly, I would like to saying more compliments about Mr. Wetherbee, but my mother language is Chinese. So I do not know much english word to describe how good Mr. Mark is. My name is Evangelin"

"Very helpful staff and quick quote."

"Carey did an excellent job with our home and auto policies. They have a very friendly and helpful staff."

"Great service Marinara was very polite"

"Carey is amazing! I simply email him my questions and he gets me all of the answers! He is patient which is important and intelligent. I cannot say enough about him and State Farm."

"I have had Ted Hess State Farm car insurance for 38 years. Used them twice, during a Hurricane and when I got a hit. Both times Immediate handling and extreme professionalism. Now am old and so is my car and to lower costs I called office and talked to Deborah S. Adams….and pleaded for help in understanding my policy and lower my rate. She patiently went over every charge and together we figured a plan that is saving me hundreds. Thru the years this office has always taken the time to help."

"First time in 29+ years with Ted Hess's agency I had an issue. It was a "glitch" from CORPORATE! But let me say, DEBBIE ADAMS went above and beyond, (phoned me daily, sometimes twice for updates until corporate fixed it). It took a couple of days to get corrected but, Debbie's understanding and concern was totally amazing. Her knowledge, experience and professionalism is more than 5 stars she can light up the sky. Nowadays you just don't find that in most businesses. Debbie is wonderful...."

"I've dealt with many insurance agencies and I can tell you from experience that Ted Hess is by far the best to deal with. It is as if you are dealing with family. Debbie and her colleagues are extremely professional and are always on top of everything. I highly recommend!"

"Carey Goodman is always there to help in any situation. You will always be safe with this company."

"Carey Goodman is always there to help in any situation. You will always be safe with this company."

"Best service I have received from any insurance agency! Ted Hess has a wonderful staff of people to help with any insurance issues that arise. Deborah Adams has been most helpful in updating our policies as a result of our move from the sale of our house to a new home. Excellent follow up and always works to get us the best rate quotes. In addition Deborah has worked to help us with refund credits with Citizens and our Flood policy as a result of our move. I would recommend this agency for all your insurance needs, if you want the best possible service!"

"For starters, Carol was extremely friendly and helpful! And then I got the pleasure of speaking with Debbie. I haven’t had a more pleasant experience before with any insurance company, that’s for damn sure! Thank you so much for helping me and the hubs!"

"Great professional Staff, specially Miss Deborah, absolutely went beyond my expectations with the service provided, nothing else to say than thanks so much for your great and worthy support miss Debby"

"Debbie always provides excellent customer service. She thoroughly answers questions and responds quickly. I highly recommend her for all your insurance needs."

"Carey is expectional! He is very professional, knowledgeable and truly cares about providing phenomenal customer service! So glad I found him as a new customer!"

"Scammers!! Debbie at this office gave me a quote and I signed up with state farm. When I was signing up I was asked if I would like to participate in a "drive and save" program to which I respectfully said NO to since I felt it was an invasion of privacy. I get an email from State farm to sign up for the tracking service and the very next day I get gps trackers in my mailbox, I call her 3 times and she is unavailable, I email her twice and nothing!! Finally after 3 emails she responded by sending me my "new policy" which is $387 more than what she quoted me. Not only is this extremely unprofessional, but this is illegal and "bait and switch" tactics. Stay far away!!!"

"Carey Goodman has been my "go-to" agent for many years. I call him all the time. He goes above and beyond to help me with my insurance needs. He's very patient, kind, professional, and, most importantly, knowledgeable. Carey is not only transparent, but he explains things in a way that's easy to understand so that you can make the best decision based on your needs. My family and I truly appreciate him."

"After my father passed we were trying to tidy up my mom’s finances and move everything over to her name. In retitling the car and readjusting insurance, we realized that the policies were not in order. Cars that we had sold years before were still under the policy and cars we had were not. After adjusting everything and finally understanding what the policy looked like, we thought everything was paid for given the website shows premium as paid but it wasn’t. Rather than notifying us of the non payment, they sent notice to my deceased father after being notified of his passing and while in communication with us over what policies were active so we never knew that coverage had lapsed. Looking for new insurance, we’ve been denied from every agency because of how State Farm reported a few accidents that made it seem like my mom was at fault for 3 of 5 accidents even though she was found not at fault and was driving in only 1 accident. Ultimately, we had to call the main State Farm offices to try to clear this up and in the meantime my mom is unable to drive. This has been incredibly frustrating for our family in an already difficult time and we’ve been met with not an ounce of support from this agency. They’re poor communication is rivaled only by the complete lack of organization. I wouldn’t recommend this insurance group to my worst enemy."

"After searching through most of the major insurers I found Ted Hess’ State Farm agency. After requesting a quote online they immediately reached out in person. Debbie was responsive and extremely helpful. She made my switch easy and helped me choose the right coverage for me. And the rates were the best out there!"

"I have been a customer of Ted Hess agency for over 20 years. I have always had very positive dealings with the office, however one individual stands out. Deborah Staydenmayer-Adams has consistently provided outstanding customer service to me. She is very patient, kind and most of all very very knowledgeable and professional. Deborah is truly an asset to Ted Hess agency and State Farm."

"We have been customers of Ted Hess for over 20 years, and they have always provided excellent service. This year Citizens sent me a cancellation notice for nonpayment of premium. Deborah Adams researched the issue with them, and with a lot of work managed to get the policy reinstated for the original renewal price. Thank you, Deborah, and everyone at Ted Hess Agency!"

"We have been a customer for more than 25 years. Most of that time, Deborah Adams has serviced our account. She has always come through for us regardless of the issue! We continue to call Ted Hess Agency our State Farm representative even though we moved 200 miles away."

"When we were residents of of Ft. Lauderdale a few years ago, we found the team working at Ted Hess’ Agency is the best we have encountered in the insurance industry. Deborah Adams was particularly good at going the extra mile to guarantee we got the best coverage at the best price. Business required us to move up north in 2020. Recently we relocated back to Central Florida and began insurance shopping once again. We reached out to Deborah and found she was still at the top of her game - ready to help at a moment’s notice. She once again went above and beyond by asking questions we hadn’t thought of to be sure we had the best coverage for our situation. We sense the motto at this agency is to never tell the customer “no”, but always find a way to come up with appropriate coverage with great customer service!"

"Great locally based business. Very helpful and professional. I dealt with Carey who helped me save a lot."